Terms & Conditions

Please note – There is no obligation until a session has been booked. These T&C’s only apply if you have signed up to one of my sessions.

Coaching:

• All Coaching Sessions are confidential between Susie and the client.
• Coaching does not include financial or legal advice.
• Coaching is not intended to diagnose or treat any medical or mental health conditions and is not a substitute for Professional Medical Care
• Coaching cost will be agreed between the client and Susie and will be confirmed in writing, usually via email.
• There is no obligation on the client to complete the tasks Susie suggests between coaching sessions, however, by not doing so the client may hinder their progression. 

Payment Terms:

Fees are payable in advance of coaching sessions unless otherwise agreed.  Payment can be made by bank transfer as detailed on confirmation email or invoice.

Sessions:

• Sessions will begin at the agreed time.  Due to late arrival for whatever reason, sessions cannot be extended beyond the agreed finish time.
• In the case of a situation beyond the client’s control, please contact Susie as soon as possible on 07973 113501

Cancellation Policy:

If the client is unable to attend a scheduled session, Please let Susie know at least 48 hours in advance of the scheduled session if you are unable to attend.
If the client simply fails to attend a scheduled session or does not give the required notice of at least 48 hours, Susie reserves the right to retain the fees paid.

Confidentiality:

Any personal information shared with Susie by the client as part of the coaching relationship will be treated as confidential and will not be disclosed to a third party without the client’s prior consent, except where required by law or where action might be necessary to prevent harm to the client or someone else.

It is not possible to protect the confidentiality of information that is transmitted electronically through emails and computers connected to the internet that do not utilise security or encryption protection.

Liability:

Coaching by Susie will be carried out with all reasonable care and skill.  Subject to that, Susie does not accept any liability to the client, and gives no warranty as to what outcome the client may achieve as a result of Susie’s coaching.  The client is responsible for the actions he/she takes or does not take following the coaching received by the client.
Susie’s maximum aggregate liability in acting for the client is capped at what is recoverable by Susie under her professional indemnity insurance cover from time to time.  A copy of the relevant policy is available on request.